Dreamware / Services / AI & Intelligent Systems / Intelligent Automation
Intelligent Automation
Document intelligence, smart data extraction, process automation for messy real-world cases.
About this service
Intelligent automation is what you reach for when the process is too messy for traditional RPA but not so complex it requires a full AI product. Document intelligence — extracting structured data from invoices, contracts, forms, and reports. Smart routing and classification. Automated quality checks. Workflow orchestration that handles the exceptions, not just the happy path.
We work with the reality that real-world documents are inconsistent, processes have edge cases, and automation needs to know when to hand off to a human. Building automation that handles 80% of cases is straightforward. Building automation that handles 95% and escalates the rest appropriately is the hard part — that's where we focus.
New Zealand businesses often have significant manual processing workloads that are good candidates for intelligent automation: invoice processing, compliance document review, data entry from PDFs, report generation. These are high-effort, low-value tasks for your team — and good candidates for automation.
How Dreamware approaches this
We map the current process first — every step, every exception, every decision point. We identify which parts are genuinely automatable and which need human judgement. We're honest about the accuracy you can expect from document extraction and what exception handling needs to look like.
We build incrementally: automate the highest-volume, most consistent cases first, measure accuracy carefully, then expand scope. We instrument everything so you have visibility into what's being automated, what's being escalated, and where the system is uncertain. Confidence thresholds and escalation paths are designed with you, not imposed.
What you get
- Intelligent automation system — deployed to your workflow with appropriate escalation paths
- Document extraction pipeline — trained on your document types with measured accuracy
- Exception handling workflow — defined escalation paths with human review interface
- Accuracy monitoring — ongoing tracking of extraction quality and escalation rates
- Process documentation — clear record of what's automated, what triggers escalation, and how to extend the system
- Training dataset — labelled examples for future model improvement
Investment guide
Intelligent automation projects typically run $18,000–$55,000 NZD. Simpler document extraction pipelines for a single document type with well-defined fields sit at the lower end. Multi-document type systems with complex extraction and workflow integration sit higher. Pricing is heavily influenced by document variety and the complexity of exception handling requirements.
All pricing in NZD excluding GST. Fixed-price engagements where scope allows — we'll confirm pricing after a free scoping conversation.
Ready to get started?
Book a free conversation. We'll tell you honestly what's realistic, what it costs, and how we'd approach it.